Terms and Conditions

Terms & Conditions

Last Updated: September 19, 2026

Welcome to Rajom. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Rajom

Rajom is an online retail brand offering decorative products, glassware, candles, gifting products, and other lifestyle items.

Throughout these Terms & Conditions, the terms "Rajom," "we," "us," and "our" refer to Rajom. The terms "you" and "customer" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.

  • You will not use our website for any unlawful or unauthorized purpose.

  • You will not attempt to interfere with the security or operation of our website.

  • You will not copy, reproduce, modify, distribute, or commercially use our website content without our written permission.

We reserve the right to restrict or terminate access to our website if we believe these Terms & Conditions have been violated.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary slightly depending on your device or screen settings.

  • Handmade, handcrafted, or decorative products may have minor variations in color, texture, finish, shape, or appearance.

  • Such variations may be natural characteristics of the product and may not necessarily be considered defects.

We reserve the right to modify product information, specifications, pricing, or availability at any time without prior notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the order and provide an appropriate resolution, which may include cancellation and refund of the unavailable item.

5. Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

The final price payable by you will be displayed at checkout before the order is confirmed.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation to your registered email address, phone number, or other provided contact information.

Rajom reserves the right to cancel or refuse an order in circumstances including:

  • Product availability issues

  • Pricing or listing errors

  • Incorrect customer information

  • Suspected fraudulent or unauthorized transactions

  • Technical errors

  • Other circumstances that may prevent us from fulfilling the order

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

7. Payment

We accept payment methods displayed on our website at checkout.

Payments may be processed through third-party payment providers. By making a payment, you agree to comply with the applicable terms and conditions of the payment provider.

Rajom does not intentionally store complete payment card details on its own servers.

8. Shipping & Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery timelines are provided for guidance and may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control.

Please ensure that the shipping address and contact information provided during checkout are accurate.

9. Returns, Refunds & Exchanges

Returns, refunds, replacements, and exchanges are subject to our Return & Refund Policy.

Customers purchasing fragile products such as glassware are encouraged to inspect the package immediately upon delivery and report any damage within the specified timeframe.

10. Damaged or Broken Products

If you receive a damaged or broken product, please contact Rajom within the timeframe specified in our Return/Refund Policy.

We may request photographs or videos of:

  • The delivered product

  • The damaged area

  • The outer packaging

  • The shipping label

This information may be required to assess and resolve the issue.

11. Intellectual Property

All content available on the Rajom website, including but not limited to:

  • Brand name and logo

  • Product photographs

  • Product descriptions

  • Graphics

  • Designs

  • Website layout

  • Text

  • Videos

  • Other visual or written content

is owned by or licensed to Rajom and is protected by applicable intellectual property laws.

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