Refund and Return Policy


Last Updated: September 21, 2026

At Rajom, we carefully inspect and pack our products before dispatch. Since we offer delicate products such as glassware and decorative items, we request our customers to carefully inspect their orders upon delivery.

1. 3 to 5 -Day Return Policy

We offer a 14-day return window from the date of delivery.

To be eligible for a return:

  • The return request must be raised within 3 to 5 days of delivery.

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, accessories, tags, and other included items, wherever applicable.

  • The product should not be damaged due to misuse, improper handling, or accidental damage after delivery.

  • Proof of purchase/order details must be provided.

Products that do not meet these conditions may not be eligible for a return or refund.

2. Opening Video / Proof for Damaged Products

For glassware, fragile products, and products received damaged or broken, customers are required to provide clear evidence of the condition of the package and product.

We strongly recommend recording a continuous, unedited opening/unboxing video starting from the sealed package and continuing until the product has been completely unpacked.

The video should clearly show:

  1. The unopened package and shipping label.

  2. The condition of the outer packaging.

  3. The package being opened.

  4. The product and its condition after opening.

  5. Any broken, cracked, chipped, or damaged areas.

Clear photographs may also be requested as supporting evidence.

An opening/unboxing video may be required for claims involving broken or damaged glassware.

3. Broken Glassware / Damage During Delivery

If your glassware or other fragile product arrives broken or damaged, please notify Rajom as soon as possible.

For damaged-on-delivery claims:

  • Contact us within 48 hours of delivery.

  • Provide your order number.

  • Share the unboxing/opening video.

  • Provide clear photographs of the damaged product and packaging.

  • Keep the original product, packaging, and shipping materials until the claim has been resolved.

After reviewing the evidence, Rajom may offer an appropriate resolution, which may include a replacement, refund, or other suitable resolution, depending on product availability and the circumstances of the claim.

4. Returns for Other Products

For eligible non-fragile products, a return request can be raised within 3 to 5 days of delivery, provided the product is unused, undamaged, and in its original condition.

Products that show signs of use, washing, alteration, misuse, or damage after delivery may not be accepted for return.

5. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.

These may include:

  • Customized or personalized products

  • Products specifically marked as non-returnable on the product page

  • Products damaged due to misuse or improper handling

  • Products that have been used, washed, altered, or modified

  • Products returned without their original packaging where the packaging is required for safe return

6. Return Process

To request a return, please contact us with:

  • Order number

  • Product name

  • Reason for return

  • Photographs/videos, where applicable

  • Any other information requested by our customer support team

Our team will review the request and provide further instructions if the return is approved.

Please do not ship products back to us without receiving return instructions from Rajom.

7. Return Shipping

For products that are eligible for return due to a verified defect, incorrect product, or damage during delivery, Rajom may arrange or bear the applicable return shipping cost.

For other eligible returns, return shipping charges may be applicable depending on the nature of the return.

Any applicable charges will be communicated before the return is processed.

8. Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, the applicable refund amount will be processed through the original payment method or another suitable method, as applicable.

The time taken for the amount to reflect in your account may depend on your bank, payment provider, or financial institution.

9. Replacement

Where a product is received broken, damaged, defective, or incorrect, Rajom may provide a replacement subject to:

  • Verification of the claim

  • Availability of the replacement product

  • Submission of the requested photographs/videos

  • Other applicable conditions

If the same product is unavailable, Rajom may offer an alternative resolution, which may include a refund.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs/videos of the received package and products.

We will review the issue and provide an appropriate resolution.

11. Cancellation

Orders may be cancelled before they are dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery.

12. Refund Exceptions

A refund or replacement may not be provided where the damage or issue is determined to have resulted from:

  • Normal wear and tear

  • Improper use or handling

  • Accidental damage after delivery

  • Failure to follow product care instructions

  • Modification or alteration of the product

  • Incomplete or insufficient evidence for a damage claim where evidence is required

  • Return of a product that does not meet the applicable return conditions

13. Contact Us

For return, refund, replacement, or damaged-product requests, please contact:

Brand: Rajom
Email: rajomentagra@gmail.com
Phone: +91 9760064525

Address : 13A/612A Chhalesar Tehsil, Etmadpur, Shahdra Namak Godown, Nunahi, Agra

Please mention your order number in all return and refund communications.

Thank you for shopping with Rajom. We appreciate your trust and will do our best to ensure a smooth resolution for eligible returns and damaged-product claims.